Implementations models
CFN People have developed different implementation models based on need and requirements from our customers depending on the challenges to deal with.Basically we use two quite different approaches to implement IT Service Management and the according and complementary standards and best practices. Both approaches lead to the same overall goal – to raise the maturity of the processes in your organisation.
- Approach based on “Business Process Reengineering”
- Approach based on “Business Process Improvement”
- Active Learning
Business Process Reengineering
Fundamentally Business Process Reengineering starts with a blank sheet of paper. All changes will be regarded as fundamental and dramatic changes to the existing process. A Process Improvement Team (PIT) is appointed for each process that is going to be improved.The team follows a process improvement plan in seven steps to design, document, and implement a process. Each step is centred round a workshop of one or two days. A typical process implementation is estimated to take 18-20 weeks.